Cancellation of order
Orders will only be cancelled within 24 hours of the order being placed. Cancelled orders cost small businesses money. If you email asking for your order to be cancelled more than 24 hours after it being placed, your request will be denied.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Returns are only accepted for damaged or non-playable vinyl.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, splits in the seam from shipping are becoming more and more common as sleeve quality drops and more items are being shipped. If you receive an item with a seam split and you no longer want it, please do not remove it from the shrink and return the item. If the record has been removed from shrink it is no longer returnable. If you are not satisfied with the quality of the sleeve, you will only be refunded if the item is returned.
Exceptions / non-returnable items
All sales are final for used records and clearance items. Please get in touch if you have questions or concerns about your specific item. We cannot accept returns on sale items or gift cards.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method, subject to the 10% restock fee. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Some pre-orders are exempt for the above noted 24 hour order cancellation. These currently include:
A Mourning Star - 'Reminder of the Wound Unhealed'
Outta Pocket - 'Waste of A Man'
New World Man - 'The Beast Is Back'
Madball - 'Droppin' Many Suckers'
Denial of Life - 'No Reason'
SSD - 'The Kids Will Have Their Say'